My supposedly brand new Beambox Pro arrived today and after having sorted out numerous intermediary issues with the machine I finally stalled at a point where I do not know what to do.
When the machine arrived the touch screen didn’t work. I fixed this by opening the electronics compartment and checked all the cables to the display. One must have jumped out during transport I guess…
Then I realised that one of the magnets for the door were already put in place and the machine’s name was Jesse… Which made me wonder if I had been sent a used model.
After firmware upgrade and machine name change I had to restart the software and the machine multiple times to make the connection again. Then I started calibrating the camera, which wouldn’t work because it kept telling me the door was open… It was not possible to fix this with the two magnets that came with the machine but fortunately I had a bigger neurodyme magnet in a closet that did the trick.
Once I was able to start calibration I realised the final and crucial problem - the laser would not cut.
I went through the calibration advice and taped the mirror hoops to no avail. When pulsing, the laser emits pink/purple light but the tape strips are not touched. I even tested putting a piece of tape in front of mirror no 1 with no effect.
I have no idea what to do next, or indeed if there is anything I can do to fix this without a full laser tube replace.
Anyone else recognise this issue?