Loading and Unloading Filament Problem


When I go to either load or unload the filament, as the head is heating up and between 212 -215 degrees I receive a message stating the I have been “Kicked”. I close, retry and the same thing or if I don’t get kicked when I’m unloading it says the filament has been unloaded, yet it wasn’t.
It took me over 1/2 hour to try and just unload the filament. I’m glad I have another 3D printer. This is so frustrating.
The machine and tool head firmware is up to date, according to the message I receive when I check it.

Has anyone else had this problem? If so is there a fix?