Okay, I’m getting a little frustrated. I’ve opened a ticket to get help several days ago (as well as a new ticket every day), and have yet to get any response. I come to find here on the forum that there are others with the same issue, but this post has had no new information from anyone initially involved for the past few days now.
@proclaim Jim, my ticket # is 82666 and I’ve tried everything you mentioned earlier in this post and nothing works. It doesn’t say much because I am frustrated, that is why I’m posting here.
Here is what is going on: I’m currently using the Mac version of Studio v0.3.10 with Delta Firmware 1.1.7 and the newest Tool head firmware 1.2.1. When I tell the software to start a job the printer begins the calibration process. The printer will perform 4 or 5 passes to each of the three corner points and then fails before even trying to calibrate the center of the plate. The only error that is gives is HARDWARE_ERROR in all caps. It does this every time I try to calibrate. I then thought to try the 0.3.0 version of the software, but the same thing happens, but this time I get the #123 error. Which when looking up on the support page for this error has no info, even though there is a entry for the error.
I have gone back to v0.3.10 of the software so I could use the ‘Calibrate’ option from the Help menu without having to go through the process of getting a print ready. The same error occurs when using this option. When the error occurs the printer returns to the ready/idle position without even trying to calibrate the center.
I thought there might be something wrong with the print head, I saw a help document about the internal gyroscope needed to be re-calibrated so I was going to give that a try. I had the print head completely unplugged from the USB-C connection and removed from the support rods and wanted to see what would happen if I chose ‘Calibrate’ from the help menu. I assumed that the program would yell at me for not having the print head attached, or that it couldn’t contact the print head. In stead the printer starts the calibration process and then fails with the HARDWARE_ERROR error again. This seems strange to me, before I thought the issue may have been with the print head, but it seems more than the main unit is having the issue.
I’ve seen other people post that if they revert to an older version of the Firmware issues that they were having with the new had gone away. I had wanted to try this, however, there is no way to get the older version of the Firmware from your download page. If there are any users out there that have older versions of the Firmware and are willing to get them to me I would really appreciate it.
The printer isn’t making any strange noises that would suggest that there is something wrong with the hardware and it is because of this that I think it has something to do with the Firmware. I applied the Firmware via WiFi and the software reported that it was applied successfully. Will it hurt to try to apply the Firmware again? Should I apply it via USB?
I’m going to tag @Hunter and @Simon as well because I think this needs some visibility. I’m not the only one with this issue and need some help. You’re online help documentation is laughable.
I want to love this printer, it has been great since it arrived, and I waiting more than a year to get it. But this lack of support is leaving a sour taste in my mouth and pretty soon I’m going to loose patience entirely and request a refund. It is an expensive paper weight at this point.
I look forward to hearing something and am willing to work with someone to troubleshoot the issue.