Can't start engraving with Flux

I have Flux Studio 1.0 and when I press the start button to begin engraving the screen flashes grey for a split second and then nothing happens. I have tried this with an .svg and .jpg

When I downgraded to 9.1 it kept telling me to install Visual C++ 2015 Distributable even tho’ I have a newer version of it on the laptop already.

Any ideas?