Having been a FLUX supporter for 3 years, and now watching thempromote and sell their second model, I do not consider them a "Startup" anymore.
It is great to be cheerfully optimistic when you have an $800 printer that works, but there are now 2 users who have machines that just stop at a certain height, and at least one brand new machine that tears itself apart upon calibration. And of course my own machine chugging along with 'Old Leaky' that requires half disassembly of the print toolhead anytime I want to change filament. But hey, 11 days later I did get a response from FLUX support. Yay! And 30 minutes after that notifications from Customs that the replacement part was seized. Again. It seems "DO NOT PUT THIS LABEL ON OUTER PACKAGE" has no meaning in Taiwan or just does not translate well. So my relationship with 'Old Leaky' will continue for a while. Who knows how many other support tickets are just waiting and waiting and waiting. Fact is, as end users, I find it quite disturbing that we are even discussing this. This should not be a thing.
And while we are looking at that half-full glass, how is that laser engraver working? How about that 3D Scanner? There are a lot of things we have been willing to overlook for a very long time, and frankly have not seen a lot of progress being made with those things, but for me, support is off the table as far as what I am willing to overlook.
TL;DR Two weeks to respond to support requests is definitely not ok for any company that I want to continue to support. This is the same kind of 'slipping' we saw last year.