Refund or custom taxes over 100$


#1

Hello,
Flux had committed to refund for the custom fees that would be higher than $100 and I had to pay $159 to release the printer at DHL.
But no answer from the flux team when I asked how to proceed for the re-fund of $59… :frowning:
Has anyone been confronted to the same issue ?

Thanks in advance for the answer


#2

In case you haven’t seen it, Shawn has posted in a kickstarter comment:

(2) About the Tax Refund

Our tax refund policy is to absorb the tax difference higher than
$100. Please provide your tax receipt copy, backer number, and Paypal
account for us through support@flux3dp.com. It will take us around 2 to 3 weeks to finish the payment.


#3

Thanks, it is clear now. I was missing the email address where to send the elements.

Regards

Vincent


#4

@cas, @Vincent
Oh. I had forgotten. :slight_smile:


#5

Thanks. Email sent with requested info :slightly_smiling:

Cordialement from South of France :wink:


#6

Send an email about it on March 23th. Still haven’t gotten any responce.


#7

Has anyone gotten anny responce back from the makers?


#8

No still not !!!
Even with all requested info provided !!


#9

Me neither… It’s getting realy anoying. Every reqest I have is unanswered…


#10

DHL charged me 199,80 EUR. which is roughly 225 USD.

I also filed a request with FLUX, lets see when (if) I get an answer.


#11

Has anyone heard back from the creators?


#12

Still no answer, no refund despite all info provided…

We are not going to launch a class action !!! Lol


#13

I am in the same situation, no refund since one month.

But be patient, they have others priority.

We can wait ! :))


#14

Has anyone gotten a response ?`

I am kind of annoyed that they don´t respond.

Yes they have created a great product, but they also promised us this tax refund and now just don´t respond to it.


#15

Same here…They asked for the billet, so I’ve sent it. But it’s been more than a month since then. Hope we get a response soon!


#16

Almost two months now without any answer from the Flyx team… Did anyone got an answer or a refund ?

Thanks in advance !

Vince


#17

No nothing happened.

But in their latest kickstarter update they wrote something about their PayPal account having problems and it should be resolved within the next weeks.


#18

I’m still waiting too…


#19

any news?

I sent the mail today


#20

No News… It sourds like they won’t do it…