@Simon @Jim My brother and I got our printer about 2 weeks ago and were so excited, but out of the box the printer would not work. We've contacted you here, on your support site and through Kickstarter - I have to ask, how long does it take to send us a DHL pick up and ship out another printer?
We were so happy to see how much you are supporting your community, so happy to see you engaging and releasing regular software updates - but for us, we sit here, you keep saying you'll send an email, keep saying it's on it's way - and still nothing.
@Simon & @Jim - I hope you guys can check into this, it's disappointing to leave us holding the bag (which we won't continue to do) on a printer which doesn't function. Let's get this resolved this week, please send us the RMA Shipping information and send out the replacement printer ASAP! We're so excited to be proud Flux3d owners - when we actually get one that works