RMA...they never responded. Sent them 2 emails and nothing.
In regards to the fleks, my only solution was to use double sided tape to make sure it stays flat and using the fleks holder.
Sometimes I still have to lightly hold down the middle when it is calibrating, but once that is done, clean print from there.
Also, I just recently placed an order on amazon for a different type of plate, I don't want to say anything yet about it but if it works, it is cheaper and just as effective.....more to come later.