I've been using the tougher brawn type of paper towels to clean the nozzle when it has warmed up.
So I was having calibration issues and my first layer was not lining up properly on the back left corner.
After talking to tech support and reading other comments on the forum i got quick and great results.
To go through a smooth auto calibration process i did the following:
Lubricated the rods like tech support said. They sent a small container of lubricant with the printer. I totally forgot, I used cooking oil. They said ptfe lubricant will last longer.
The rods were coming off during auto calibration and printing.
i took each rod off piece by piece and made sure the tool head was straight by keeping all rods homed up at the top of the printer to ensure the tool head does not tilt.
Had the print stop and home at the top. Loaded filament a little bit via the load filament button option in software. Stopped it by pressing the flux button and cleaned the nozzle once again after the filament had primed.
Lined up the hex hole on the plate with the hole on the base.
Started print and it works great.