Crash before taking flight?


#1

Did going live/preorder cause Flux to be overwhelmed?

Received a retail Delta+ 6 days ago that does not power on, and put a support ticket in right away. The ticket still sits in queue nearly a week later with no activity, and I’m left staring at a beautiful very-large paperweight.

Now, I’m not impatient, I can wait quite a bit longer for resolution to be honest… My comments though, are just watching the forums, and ticket response times (or lack there of). For a company that has gone full retail and has officially released their product, the forums are completely dead (maybe 1 post per every other day), and non-answered tickets for DoA machines.

Everything OK Flux?


#2

We’re very sorry for the long wait!
We’ve answered your ticket 23546 earlier today, please check your mailbox.
Please don’t hesitate to let us know if there’s anything we can do for you. Thanks again for the patience.


#3

No worries! - I could wait longer, but thank you for jumping on this. I’m happy to hear that you guys are OK. I like the printer, and hope the company thrives. I’ve responded to the ticket as requested.